Exploring the World of ChatGPT: An Introduction
With the current wave of OpenAI’s ChatGPT there are concerns about artificial intelligence (AI) programs and its impact. Artificial intelligence has made quite an impression in the technology industry these past few months and the reception to it has been varied. Before we discuss the benefits and shortcomings of ChatGPT, let’s dive into what it is.
What is ChatGPT?
ChatGPT is an artificial intelligence chatbot, developed by OpenAI, that is accessible to anyone with a device and an internet connection. Launched in November 2022, ChatGPT responds to written questions in a conversational manner, by giving information with a human quality rather than a list of search results.
ChatGPT is trained using text databases obtained from books, web texts, Wikipedia, articles, and other text on the Internet. Every interaction with ChatGPT has feedback options, allowing OpenAI to continue to gather data on the interface.
As anything else, there are advantages and disadvantages to this program. Do the cons outweigh the pros? Or vice versa. Let’s find out.
Pros of ChatGPT
ChatGPT’s ability to provide personalized customer service is one of its major assets. An organization can have 24/7, quick and efficient customer service without the need for a human to intervene. This communication system allows an organization to run smoother with improved customer satisfaction and reduced wait times.
AI chatbots can increase productivity. By handling the simple tasks, such as answering frequently asked questions, human employees are able to focus on multifaceted tasks. The natural language processing technology can be used to create virtual agents, automate customer service conversations, and create virtual assistants. This is useful to a variety of fields, such as customer service, e-commerce, sales, marketing, healthcare, and education. It is cost effective to employ this technology, as it won’t require hiring a full-time customer service team.
Cons of ChatGPT
If businesses utilize this technology, it may eventually replace certain roles that humans are currently employed in. Jobs that may be in jeopardy would include customer service roles and chatbot developers.
Additionally, an organization’s use of ChatGPT could potentially have privacy issues. Some may be concerned about data privacy and the collection, storage, and use of personal information. Personal information collected by these chatbots can be vulnerable to data breaches and other cyberattacks.
Even though the purpose of this AI program is to function as a chatbot, it is versatile. This can present as an issue when it is misused. Hackers can use ChatGPT as a weapon. When used to write phishing emails and malware, it is easier for attackers to deceive victims to indulge the scam. Moreover, ChatGPT can write code that hackers can use to launch cyber attacks.
Another identified limitation of ChatGPT is that the program sometimes responds with incorrect or nonsensical answers. A situation like this would then require human intervention, which defeats the purpose.
In the initial release, ChatGPT has been useful to many students and professionals alike. Numerous companies and applications are even already in the process of implementing ChatGPT, including Google, Microsoft’s Bing, Meta, and Snapchat to name a few.
Artificial Intelligence can be a powerful tool when used correctly. With the constant production of AI programs, it is best to optimize their potential and attempt to get the most out of them.
