How to Clear your Browser Cache

Why Clear Cache and Cookies?

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The ‘cache’ is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what’s actually coded into the website. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Here is how to clear cache and cookies from three widely used browsers:

Google Chrome

Click the Tools menu (three dotted lines in the upper-right corner).
Select History.
Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Or you can watch our tutorial video here.

Microsoft Edge

Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
Click Privacy, search, and services on the left-side menu.
Under the section Clear browsing data, Click Choose what to clear.
Select Cookies and other site data and Cached images and files.
Click Clear Now.
Close Microsoft Edge completely for your changes to take effect.