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Overview:

A growing jewelry wholesaler and fashion retailer needed stronger IT support that could scale with their business. After challenges with a prior provider, they partnered with DDKinfotech to for reliable business technology management, secure data protection, and a hybrid cloud environment designed to support long-term growth.

Client's Challenges

Previous IT provider couldn’t keep up with the company’s growing needs for reliable, responsive support
Limited backup capabilities left business and customer data at risk
Needed a scalable, flexible IT environment to support continued growth and relocation

Solutions:

Business Technology Management: Delivered around-the-clock monitoring, patch management, helpdesk support, and data backup to maintain performance and security across operations.

Benefits:

Improved system uptime and employee productivity
Predictable IT costs and faster issue resolution
Secure and compliant data management

Hybrid Cloud Implementation: Deployed a hybrid cloud solution to balance on-premise control with cloud flexibility, supporting scalability and business continuity.

Benefits:

Enhanced performance and storage efficiency
Greater agility for future growth
Simplified IT infrastructure management

Data Protection: Integrated advanced protection solutions to safeguard business data, financial information, and customer data from loss or cyber threats.

Benefits:

Fast recovery from potential disruptions
Reduced risk of data breaches and business downtime
Enhanced trust and reinforced brand reputation with partners and customers

ERP Migration to NetSuite: Transitioned legacy ERP system to NetSuite for better integration, automation, and visibility into business operations.

Benefits:

Smooth, coordinated migration with zero data loss
Minimized downtime during implementation
Improved system efficiency and reporting accuracy
Strong collaboration between IT and business teams to support long-term success.

Results & Business Impact:

Strategic ERP Migration: Successfully transitioned to NetSuite with coordinated efforts between both teams, maintaining uninterrupted operations throughout the process.
Enhanced Cybersecurity and Compliance: Strengthened protections for sensitive business and customer information, supporting data compliance and contributing efforts to protect brand reputation
Increased Efficiency: Streamlined workflows and centralized systems improved day-to-day productivity and decision-making
Strong and Reliable IT Foundation for Growth: Established a scalable, robust IT environment that supports ongoing business expansion and future technology initiatives.

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Client Industry: Fashion & Retail

Projects Undertaken: Cloud Services, ERP (Netsuite), Managed IT

DDK client since: 2013