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Overview:

Insurance firms handle highly sensitive client and financial data, making data security and privacy essential. They must also maintain regulatory compliance, ensure business continuity, and streamline IT operations to support staff and client interactions. An insurance firm faced challenges with a previous IT provider and was looking for a partner to improve IT management, data protection, and achieve DFS compliance. We implemented business technology management services, robust security measures, and compliance support to address these critical needs while enabling the firm to focus on serving clients.

Client's Challenges

  • Required robust DFS compliance readiness to meet regulatory obligations 
  • Needed stronger data security and privacy measures to protect client information 
  • Needed ongoing IT management to support efficient business operations and future growth 

Solutions:

Business Technology Management: Provided comprehensive IT management including continuous monitoring and alerting, proactive asset management, and remote/on-site support.

Benefits:
  • Reduced operation disruptions and faster issue resolution 
  • Ongoing alignment of IT Strategy with business goals and growth plans  
  • Improved system performance, reliability, and data security 

DFS Compliance Readiness: Policies, monitoring, and processes implemented to meet Department of Financial Services (DFS) compliance standards.

Benefits:
  • Achieved and maintained regulatory compliance 
  • Reduced risk of fines or penalties 

Cybersecurity & Compliance: Advanced protection solutions including encryption, monitoring, and access controls.

Benefits:
  • Protected sensitive client and business information 
  • Reduced risk of breaches or data loss 

Results & Business Impact:

  • Improved Business Continuity: No disruptions to daily operations while transitioning from the previous provider.  
  • Compliance Achieved: Successfully met DFS regulatory standards, reducing audit risk and demonstrating strong governance. 
  • Stronger Data Protection: Secured client and business information, reducing exposure to cyber threats. 
  • Scalable IT Environment: Established an IT infrastructure that supports growth, operational efficiency, and future technology initiatives.  

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Client Industry: Insurance
Projects Undertaken: Complete Management of IT, Backup & Disaster Recovery, 24/7 Helpdesk
DDK client since: 2010

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